If you are experiencing FPS drops or other performance problems, it is necessary to create a performance log.
How to create a performance log
Performance logging function is bound to the F11 key.
- Start the game and login etc and wait for hangar screen to load.
- Press these keys together to start the profiler: Fn+Alt+F11 - These three buttons together turn the profiler on and off. (If your keyboard has no Function key, press Alt+F11) For Windows, that means "Windows key + left alt + F11" For Mac, that means "Apple key + left alt + F11" For Linux and other operating system, either "function key + left alt + F11" or just "left alt + F11"
- Play several games (at least 3) with the profiler on.
- After the end of the last game please press Fn + F11 (F11 if no Function key). This will write the information into the .clog file. You must provide this clog in the report.
- After pressing F11 to store the log, the profiler can be disabled with the same keys used for enabling it.
The profiler tells you if it was enabled or disabled on the top left of your screen.
1. Profiler enabled
2. Storing profiler data into log
3. Profiler disabled
After the log has been saved, please provide the full .clog file as per the instructions.
FPS Issues
If you are experiencing FPS drops or other performance problems, it is necessary to create a performance log.
To create such a log you will need to start the game, enter a battle and press left ALT+F11 to enable, or disable the log recording. At the moment of performance drop you will need to mark the time in the log by a single press of the F11 button.
After that in the folder with logs “Folder with game.game_logs\” will appear a file with the extension .dap, which should be attached to the report. Please run the Profiler tool - (Alt+F11), spikes are created in the spikes-date_time.dap; pressing F11 creates - ring-datetime.dap