#knowledgebase

We constantly strive to evolve and improve War Thunder with every passing update, taking into account your feedback, ideas and suggestions as well as delivering new features, locations, improvements, and of course vehicles to expand the game to new heights. One of the key factors that helps us continue to improve the game for everyone is bug reporting; this helps us to identify and fix any issues that unfortunately may occur. Bug reporting allows us to address and resolve matters that may interrupt or interfere with players' experience or improve the historical parts of the game by making things more accurate and true to life.

Client logs (file extension: .clog) are files generated by the War Thunder client and show a reflection of all the actions a user has performed in one game session. As soon as the launcher initialises the start of the game, a new client log is being started, which is finalised when the client is closed (the game session ends). Besides recording the actions of the user, it also records the client-side calculations and has a built-in error catching system that will allow the technical administration to identify game code or synchronisation issues efficiently.

The DxDiag log (file extension: .txt) is a text document that is created by Microsoft's DirectX Diagnostic Tool, showing non-personalized information about the hardware and drivers of your system. The DxDiag log file helps our technical administration to identify whether the problem you encounter is happening due to incompatibilities or issues with certain hardware or driver components on your system. It is especially important with display or sound device issues, as it helps to identify the devices and their drivers easily.

Launcher logs (file extension: .txt) are files generated by the War Thunder Launcher. The log contains a record of all the actions the launcher tried to perform during one secluded opening session. The Launcher log is initialized as soon as the user starts the game (thus opening the launcher) and finalized when the launcher closes itself to either start the game or quit to desktop. The Launcher log helps the technical administration to identify problems within the launcher's code and is thus very important when dealing with launcher related issues.

Problem Report files (file extension: .dmp) are files generated when the War Thunder client crashes. They contain a memory image of the point when the War Thunder executable has stopped working and thus vital information for the technical administration to identify the reason for the unexpected termination of the program.

For bug reports, we need screenshots taken using the in-game functionality. This is important because these screenshots contain metadata that is used to determine where in the log the issue occurred.

If you are experiencing FPS drops or other performance problems, it is necessary to create a performance log.

The cache is a system that the game uses to store data downloaded while the game was running. The cache consists of items such as decals, skins and configuration files.

Game integrity refers to the integrity of the game files. It means that all necessary files are untampered and in their correct locations. It is necessary to ensure this before reporting technical issues.

Client replays are generated when you leave a match or custom battle. They are a recording created from your game’s point of view of the occurences in the match. Client replays tend to lack some data from the battle since some data is not available to your game client during a match.